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Virtual Desktop Services

To streamline the performance, security, and reliability of our customers’ networks, we provide cloud computing-based virtual desktop services. Thanks to the power of the internet, it is now possible to leave outdated legacy technologies behind – such as in-house physical servers – in favour of newer, safer, and more efficient wireless options. Above all else, FSET provides its customers with Desktop as a Service, or DaaS for short. Under this model, employers* typically issue employees a user endpoint device – a desktop computer, laptop, smartphone, or tablet – that FSET will monitor behind the scenes as a dedicated managed service provider (MSP). Because it’s based out of the cloud, DaaS is incredibly agile and scalable, making it an ideal choice for practically any organization regardless of sector.

*Sometimes the issuer may vary, such as in the case of school administration providing endpoint devices to students.

“That’s what FSET’s Desktop as a Service is all about – a logical infrastructure running out of our dedicated data centre, with none of the data actually touching the device. We provide that kind of server-based computing, and it’s all about security, business continuity, reliability, and fast recovery.” – David Brown, FSET CEO

Through DaaS, customers can rent access to applications, computing power, storage, and much more, paying only for what they want or need. The benefits of this service include:

• Reliability – Cloud computing goes hand in hand with data recovery and continuity planning, meaning that if disaster strikes – be it a power outage, or even as something as serious as an earthquake or fire – you can be sure you won’t lose any important information, and better yet, everything will usually be back up and running in no time.
• Cost – Leaving behind legacy infrastructure and physical servers means lower electricity bills, as well as less money spent on buying and installing necessary equipment – not to mention no longer needing to pay for professionals (or your own IT staff) to visit on-site if problems do arise.
• Performance – Everything in the cloud is consistently patched and closely monitored by professionals, meaning that you’ll always have the newest and best software at your fingertips while you work.
• Scalability – DaaS enables customers to pick and choose the solutions and subscriptions they need, setting the stage for custom-tailored service delivery with flexible access to any and all of today’s modern technology.
• Security – Thanks to rigorous policy development and state-of-the-art infrastructure, security is number one in the cloud and DaaS is fully compliant with all online safety protocols and procedures. If an endpoint device is lost or stolen, its data can be easily wiped to remain inaccessible for third parties.
• Ease of Access – Through the cloud, workflows can run anywhere, anytime with no limitations on scope or accessibility. If your organization is looking to expand, new locations or popups can be ready in minutes instead of days or weeks.

There are two main kinds of DaaS: persistent and non-persistent. In a persistent desktop, each time a user logs into an endpoint device, it will be the same as it was when they last logged off – meaning that if something was saved yesterday, it would still be ready and waiting for them tomorrow. In a non-persistent desktop, the endpoint device is essentially wiped or restarted each time the user logs out, meaning that the next user (even if it’s the same person) will have a fresh desktop when they next log on. Both options are well suited for different kinds of customers, and our experts can advise on which is the best fit for you.

“When we bring a customer into our data centre, we don’t just have one internet connection, we have four – two that are from two different providers that go out to the west coast, and two from the east coast. If the west coast goes down, we’re still up and running with the east coast. That’s business continuity.” – David Brown, FSET CEO

As your MSP, FSET will be responsible for managing everything in the cloud, ranging from the installation of applications and storage of data to protection from online threats and attackers. We are proud to have a robust security team that works in tandem with our system administrators to comprehensively manage our networks and ensure they’re running smoothly. Owing to our partnerships with Citrix, Nutanix, and several other industry leaders, our virtual environments are hosted in remote state-of-the-art data centres, each carefully monitored to provide customers with a baser layer of security against the following:

• Computer viruses and other forms of malware
• Ransomware and other processes that target sensitive or confidential information
• E-mail and phishing scams
• Malicious and inappropriate websites
• Obscene and harmful material, compliant with the United States’ Children’s Internet Protection Act (CIPA)

In addition to our general security compliance, FSET also facilitates multi-factor authentication (MFA) for its customers. MFA is a security method meant to help protect your identity from online predators when logging into applications and personal accounts. Instead of just using a username and password, MFA requires one or more additional verification factors to logon to a service. MFA uses the following three things to enhance security:

• What the user knows, such as a password
• What the user has, such as a smartphone
• Who the user is, such as a fingerprint

MFA is important for cloud-based workspaces, as employers can no longer count on employees being in a certain physical location (e.g., office) as a layer of security. As such, MFA is a key feature of Identity and Access Management (IAM) policies, which are put in place to ensure the right people can access the right tools and information to do their jobs, such as applications with sensitive or confidential data.

“FSET removes untrusted server clients and takes vulnerable components out of the equation. We do this through centralizing the processing on our servers and limiting the exposure to threats on our customers’ endpoint devices. We have a comprehensive program in place with the required security capability to face today’s threats.”

– Francois Marinier, FSET CISO

If you have any questions, or simply want to know more about FSET and the services we offer, please visit the “Contact Us” page under the Resources section of our website.

Application Services

With Microsoft as one of its partners, FSET is prepared to provide customers with a range of fully managed Microsoft services, including 365 subscriptions for email (Office), cloud storage (SharePoint), networking and video conferencing (Teams), MFA security (Authenticator) and several other applications capable of enhancing efficiency in the workplace. Because of their rapid ability to be deployed through the cloud, these applications are highly scalable, easily configured, and thoroughly manageable by our system administrators. Our Microsoft collaboration specialists are also capable of customizing your organizational interface with unique features and graphical upgrades to personalize your virtual workspace and help take your enterprise to the next level.

“We do all of the hard work in the background but try to keep everything simple at the same time. If you don’t have an IT department, we can be that for you. It’s about what we can take and adapt for other organizations, and I enjoy saving people that time, because I know how precious it is and what they can do with it if they’re able to apply it elsewhere.” – David Brown, FSET CEO

Endpoint Device Services

Thanks to our partnerships with leading hardware developers and manufacturers, FSET can procure the right kinds of endpoint devices for your organization. From desktop computers to laptops and tablets to smartphones, as well as smartboard technology and specialized teleconferencing solutions, we’ve got you covered for all your infrastructure needs. Our device and hardware partners include Samsung, Lenovo, Dell, Yubico, and SpaceX.

“Procurement for FSET is all about helping others navigate what options are available to them, and why they should be going that route. We’re going to tell you what your best fit is, and what price you should be paying. I will never sell anyone anything I don’t believe is the right solution.”

– David Brown, FSET CEO

Local Networking Services

Local networks typically provide an easily accessible (although still protected) Wi-Fi signal intended for a wide range of users, usually in larger buildings like schools or social service agencies. Most often, the connection will be broadcast through a firewalled router, serving as a wireless access point for all endpoint devices within the facility. To ensure signals stay reliable for larger buildings with increased telecommunications needs, we recommend installing an internal multi-input multi-output (MIMO) antenna to boost the strength of the router’s Wi-Fi.

Telecommunications Services

In our continued effort to ensure everyone everywhere has access to reliable high-speed internet, FSET works with leading internet service providers (ISPs) to procure and manage fibre, cable, and long-term evolution (LTE) services on behalf of our customers. During our negotiation with the ISP, we will explain your organization’s unique needs (e.g., location and building layout) to prepare link aggregation for network redundancy, meaning that if one of your connections is interrupted, another will temporarily take its place to keep your network online. If ISPs are unable to provide duplicated infrastructure for any reason, FSET is also capable of facilitating the installation of satellite-based SpaceX Starlink internet service as a backup. On average, FSET will be able to provide internet speeds of 50 Mbps or higher with a 40-millisecond latency and unlimited data usage.