As COO, Nicole handles FSET’s administrative duties to harness its full potential and ensure that all operations run smoothly and efficiently. For Nicole, there is no greater goal than digital equity, and to this end, she strives to find every opportunity for FSET to contribute transformative technology to society.

Nicole joined FSET in 2009 to assist with bookkeeping part-time, while also working a second job in the health sector. To better support the company, she transitioned into her current role full-time to focus on nurturing its pursuit of excellence and overall growth as an enterprise. In defining FSET as an industry leader, Nicole endeavours to differentiate and build education into the company’s engagement process to provide customers with the best possible understanding of their own needs before signing any contracts. To this end, Nicole does everything she can to negotiate game-changing partnerships and fiscal opportunities not just for FSET, but each one of its clients across the region.

Nicole has a Bachelor of Science from the University of Cincinnati and a Master of Business Administration from the University of Notre Dame. In addition to having over 15 years of experience in the health care industry, Nicole is a Certified Six Sigma Black Belt possessing an expert understanding of the doctrine’s define, measure, analyze, improve, and control (DMAIC) model. Thanks to her oversight, FSET won the 2019 RBC Innovative Company of the Year award as chosen by the Thunder Bay Community Economic Development Commission (CEDC) and Lakehead Office of Innovation, Partnerships and Economic Development (IPED).

Born and raised in Ohio, U.S.A., Nicole has since settled in Kenora, Ontario as a dual citizen, where she resides with her husband and two boys. In her spare time, she enjoys historical novels, cooking, and supporting the greater community through numerous board memberships.